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Website City Union Mission

Hope Lives Here


To act as “first impression” to guests and donors, facilitate ease for public communication with Mission staff and programs.  To assist with coordinating communication and/or necessary actions to ensure a proper and timely response to crisis/physical security incidents.

Duties and Responsibilities

·         Answer phone, and monitor front and back door.  Call or page staff when their appointments arrive. Assist people coming to the office lobby with various requests.

·         Alert the other phone operators of need-to-know communications. Stay alert to public complaints and report these to the appropriate person. Be aware of activity of staff and how to make contact.  Monitor CCTV systems and alert safety & security team if needed.

·         Demonstrates expert written and verbal communication skills to accurately report and maintain detailed logs of all calls and activities that involve security incidents

Announce Morning Prayer.
·         Sort incoming mail to appropriate boxes. Email CLC designated case manager, Men’s Center Administrative assistant and Administrator and L Minor Care Center when mail has been sorted and ready for pickup.

·         Accept packages and email staff when packages arrive.

·         Submit Help Desk and maintenance requests as needed or requested.

Keep front counter area in order.
Empty paper shredder and recycle box. as needed.
·         Restock paper in copier/printer.

·         Contacts relevant security and non-security employees to coordinate response or for assistance as directed by SOC/Administrator.

·         Dispatch and liaise with security officers, law enforcement, fire department, and EMS personnel as directed by SOC/Administrator.

·         Monitors local weather for potential safety & security issues, following protocol in case of an emergency situation.

·         Executes Mission-wide communication procedures for major system outages, inclement weather, and safety or security incidents, and disaster situations as directed by SOC/Administrator.

·         Demonstrates excellent customer service skills in all situations, including when answering calls.

·         Performs other duties as may be assigned by the SOC leadership team.


·         Be a born again, mature Christian able to clearly communicate the Gospel as opportunities during the work day arise. (1 Peter 2:21 and 1 Peter 3:15).

·         Have a desire to serve the Lord through widely varied responsibilities to advance ministry to those currently homeless and the urban poor of Kansas City with a compassionate heart.

·         Must have superb communication and organization skills. Must be familiar with office equipment and operations. Must be computer literate and detail-oriented.

·         Ability to defuse emotional situations and effectively deliver instructions regarding safety.

·         Must have excellent verbal and written communication skills

·         Must have a flexible personality in order to work in an often-changing environment.

·         Exhibit good judgment, sensitivity, a demonstrable background of neatness, accuracy and dependability. Must be able to deal tactfully with the public.

·         Must have knowledge of each department throughout the Mission and how they contribute to the organization as a whole.

Experience Preferred

·         Prior experience in dispatch, call center, or an SOC environment.

·         Relevant work experience, a college degree, or course work study related to security/safety, law enforcement, or criminal justice a plus.

·         1 to 3 years of security/safety experience preferred.

·         CPR and first aid training a plus.


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